Reservations
All reservations should be made direct to Encounter Australia Pty Ltd. All inquiries and/or confirmations of any services must be in the form of letter, facsimile or e-mail.
To assist us in fulfilling your requirements, please provide maximum details including arrival/departure dates, flight details, number of persons involved and alternative hotels. For FIT bookings please also provide clients full name.
Reservations will not be accepted less than 2 working days prior to pax arrival. Final changes to bookings may not be submitted less than 2 working days prior to pax arrival.

Voucher / Exchange Orders
Vouchers or Exchange Orders, subject to prior arrangement, drawn on Encounter Australia Pty Ltd, and calling for services to be rendered on the basis of this tariff, will be duly honoured providing that duplicates have been sent sufficiently in advance to Encounter Australia Pty Ltd. Vouchers or Exchange Orders should clearly specify clients / groups full names, total number of persons, dates of arrival and departure, flight number of carrier, name of hotel and detailed description of services rendered.

Cancellation & Refund
Cancellation fees will be charged in accordance with costs incurred by our company. That is any charges from hotel, contractors etc, and incidental expenses incurred on behalf of clients as a result of cancellations will be debited to your account. In the event of cancellation, Encounter Australia Pty Ltd will only be liable to refund any amount paid by the overseas agent subject to a deduction of cancellation fees.

Package Arrangements
Package arrangements involving transfers and scheduled tours are sold in one package, and should any passenger forming the group change his/her mind by not going on a component, no refund shall be given.

Transfers
Unless otherwise indicated, transfer rates include:

	Meet & Greet Services
	Assistance with arrival and departure procedures at airport, seaports, railway stations and hotels
	Porterage fees during transfer operations at airport, seaports railway stations and hotels
	Transportation by sedan and/or coach unless otherwise indicated
	Reconfirmation of onward travel reservations.

Payment
Unless otherwise agreed, pre-payment prior to clients arrival must be made, otherwise Encounter Australia Pty Ltd reserves the right to withhold all services.

All payments should be made by Bank Draft or Telegraphic Transfer and addressed to:

ENCOUNTER AUSTRALIA PTY LTD
63 Grote Street ADELAIDE SA 5000
AUSTRALIA
Ph; 618 8 8221 5722 Fax: 618 8 8221 5001
E-mail: info@encounter-australia.com.au

ANZ BANKING CORPORATION
KING WILLIAM STREET BRANCH
81 KING WILLIAM STREET
ADELAIDE SA 5000
BSB NUMBER: 015 - 010
ACCOUNT NUMBER: 9004 - 49188

Liability
Encounter Australia Pty Ltd and its agents act only as an agent of the passengers in all matters relating to hotel accommodation, sightseeing, tours and transport, whether by aircraft, rail, coach, ship, boat or other means, and shall not be liable for injury, delay, loss or damage arising from any cause in any manner howsoever. Encounter Australia Pty Ltd reserves the right to employ subcontractors to carry out all or any part of the services agreed to be rendered, and in the event to the exercise of such rights, the terms of the first paragraph relating to the company's liability shall apply. Whilst every care is taken, the company can not be held responsible for any loss or damage to baggage. It is therefore advisable to effect separate baggage insurance.